Communication Processes

Definition: Families and school staff engage in regular, two-way, meaningful communication throughout the transition process.


Top Ten Tips, Ideas to Improve Parent-to-Professional Communication, from the Pacer Center

Parent Keys to Success in the Parent-School Partnership, from the Pacer Center. PDF, 3 p., 2004.

The Council for Accreditation of Educator Preparation (CAEP) has a free online Family Engagement Course consisting of three modules that teach 1) the importance of family engagement; 2) making parent phone calls, and 3) parent-teacher conferences. The first two modules will be particularly useful in transition planning. The modules have readings, videos and quick activities, and take 15-30 minutes to work through. You can bounce around the topics and dive into what interests you most. They feel more like an interactive book than an online course. Direct link to the modules (You have to take a two question survey first – just pick the choices closest to your role.)

The Importance of Good Communication Skills: Strategies for Team Building, blog article from

How to conduct difficult conversations:

Protocols are guidelines for conversations and discussions. The National School Reform Faculty has developed a whole series of protocols for different situations and needs:

Soft Skills for Educators

Soft Skills Teachers Need

Updated 11-27-17